01
Welcome every inquiry.
Answer approved questions about hours, services, availability rules, and what owners should bring.
Maple PawsHelping a pet ownerAnswered
AI receptionist for pet boarding & daycare
Every guest checked in.
Every caller cared for.
When drop-offs, playgroups, feeding rounds, and pickups collide, PawStaff answers missed and after-hours calls, qualifies new stays, captures care details and approved add-ons, and routes exceptions to your team.
No credit card · Setup included · Start with missed calls
Stay request qualifiedLuna · Oct 12–15
ReadyMade for a full house.
- Calls answered
- Stay details captured
- Exceptions handed off
Built around the care day
The front desk gets busy.
The phone keeps ringing.
When arrivals, departures, feeding, and playtime overlap, PawStaff gives routine callers a clear next step without pulling your team away from the pets in their care.
02
Capture the stay.
Gather dates, pet details, daycare or boarding needs, and the owner’s best callback number.
OCTOBER12Check-in 3:00 PM3 nights RequestedCheck-out 10:00 AM
03
Keep care decisions human.
Pass medication, health, temperament, compatibility, and emergency questions to your team.
CallerPawStaffYour team
04
Leave a clean next step.
Give staff the request details they need to confirm the stay, follow up, or continue intake.
Request capturedLuna · Goldendoodle · 42 lb
Boarding · Oct 12–15 · first visit
The real boarding workflow
A reservation is not
just a date on a calendar.
Every stay moves through capacity, eligibility, records, care instructions, arrival, daily handoffs, and checkout. One incomplete phone call creates work at every stage after it.
The care team stays presentPawStaff keeps the phone moving.
- 01
Inquiry and fit
Dates, boarding or daycare, first visit, pet count, age, size, and the owner’s contact details.
- 02
Eligibility and records
Evaluation status, vaccine-record status, temperament notes, medication flags, and anything needing staff review.
- 03
Stay preparation
Arrival and pickup windows, feeding instructions, belongings, authorized pickup, forms, and approved deposit steps.
- 04
The operating day
Schedule changes, late arrivals, owner updates, and care questions reach the right person without interrupting every handler.
- 05
Checkout and return
Pickup timing, approved add-ons, follow-up, review requests, and the next daycare or boarding opportunity.
Protect the revenue already calling
Fewer dead ends.
More bookable next steps.
PawStaff does not create capacity. It helps your team make better use of the capacity, services, and follow-up process you already have.
Answer while intent is high.
Capture dates and pet details after hours instead of asking a ready-to-book owner to leave a voicemail.
Call → qualified requestGive staff the whole request.
A structured summary reduces the phone tag required before your team can check fit and availability.
Callback → faster decisionSurface approved add-ons.
When appropriate, ask about a bath before pickup, private play, transport, or another service your facility offers.
Stay → relevant extrasKeep the next owner warm.
Capture waitlist interest, date flexibility, or a preferred callback window when the first choice cannot be promised.
Not available → follow-up opportunityHow PawStaff fits
Your system stays
the source of truth.
PawStaff works around your existing reservation and care workflow. It only confirms what your approved rules and supported connections allow.
Mirror your front desk
Give PawStaff your services, common questions, intake sequence, policies, add-ons, and fallback language.
Respect operational gates
Capacity, evaluations, vaccine verification, medication, and temperament decisions stay with your system or team.
Close the phone loop
Answer, collect, send a supported link, transfer, or create a structured callback—without inventing an answer.
Thoughtful care guardrails
Automate the routine.
Keep care decisions human.
PawStaff supports your front desk. Your team still owns sensitive care decisions, compatibility, and anything outside the rules you approve.
Suitable for an approved flow
Familiar questions and clear stay requests.
- Hours, services, and preparation
- Approved availability and pricing answers
- Clear daycare or boarding requests
- Confirmations and intake reminders
Send to your team
Anything that needs care and judgment.
- Medication or special-care needs
- Health, behavior, or compatibility decisions
- Emergencies, incidents, and complaints
- Anything outside your approved rules
Common questions
Before you put it
on the phone.
Can PawStaff take boarding and daycare reservations?
Where your software and approved rules support it, PawStaff can complete a reservation step. Otherwise it captures a clear request with the pet, dates, service, and contact details for your team to confirm.
What information can it collect before check-in?
You choose the intake. It can gather requested dates, pet profile, daycare or boarding service, vaccination status, temperament notes, medication or special-care flags, and the best callback number.
Can it answer calls when staff are caring for the dogs?
Yes. You can use PawStaff for overflow, missed calls, after-hours coverage, or another routing setup. Your team decides when it answers and when a person should take over.
What happens with health, behavior, or emergency questions?
PawStaff follows the escalation rules you approve. Sensitive care questions, emergencies, medication needs, compatibility decisions, and unusual requests can be transferred or sent to your team with context.
Can PawStaff see our live capacity?
Only when a supported connection and your approved rules make that information available. Without that connection, PawStaff does not promise a room or daycare place—it gathers the requested dates and details so your team can confirm safely.
Does PawStaff replace boarding management software?
No. Your reservation or facility system remains the source of truth for rooms, capacity, care records, payments, and the live roster. PawStaff supports the phone workflow around it by answering, qualifying, following up, and handing off.
Try it on a real call
Bring one stay inquiry.
We’ll map the next step.
See how PawStaff would handle your services, policies, reservation process, and care exceptions.
Book a 15-minute demo